PURELYHOME

Shipping Policy

Last updated: September 2026

Processing Time

All orders are carefully packed and processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

We currently ship throughout Malaysia, including:

Shipping fees are calculated automatically during checkout based on your delivery location.

Delivery times are estimates and may vary depending on courier services and destination.

Once your order has been shipped, you'll receive a tracking number through WhatsApp or your order confirmation page.

You can also track your parcel anytime using the Track Order page on our website.

Please ensure your shipping address and phone number are correct before placing your order.

PurelyHome is not responsible for parcels delayed or returned due to incorrect shipping information provided by the customer.

While we do our best to dispatch orders quickly, delivery may occasionally be delayed due to:

We appreciate your patience should any unexpected delays occur.

If you have any questions regarding shipping or your delivery status, we're happy to help.