Refund & Return Policy

Our Promise

At PurelyHome, we carefully pack every order and want you to love every purchase. If something isn't right, we're here to help.

Return Eligibility

Returns are accepted only if the item you received is:

• Damaged during delivery.
• Defective or faulty.
• Incorrect item received.

Requests must be made within 7 days after your parcel is delivered.

Items Not Eligible for Return

For hygiene and safety reasons, we do not accept returns for:

• Opened or used laundry sheets.
• Opened or used scent booster beads.
• Products with damaged packaging caused by the customer.
• Change of mind after purchase.

How to Request a Return

Please prepare the following information:

• Your order number.
• Photos or videos showing the issue.
• A brief description of the problem.

Once verified, we'll provide the next steps for your return or replacement.

Refunds

Approved refunds will be processed to the original payment method used during checkout.

Refund processing typically takes 5–10 business days, depending on your payment provider or bank.

Exchanges

If you receive a damaged or incorrect product, we will gladly send a replacement once the issue has been verified.

Shipping Fees

Original shipping fees are non-refundable unless the return is due to an incorrect or damaged item sent by PurelyHome.

Contact Us

Need help with a refund or return? Chat with us on WhatsApp and we'll assist you as soon as possible.